Import: Contacts

Customs authorities and government agencies are key sources of information.

Her Majesty's Revenue and Customs (HMRC)

HM Revenue and Customs - CITEX Written Enquiry Team
Local Compliance S0000
Newcastle
NE98 1ZZ
​United Kingdom

Tel: [44] (300) 200 3700
Web: www.gov.uk/government/organisations/hm-revenue-customs

HMRC National Clearance Hub (NCH)

Ralli Quays
3 Stanley Street
Salford
​M60 9LA
​United Kingdom

Email: nch@hmrc.gsi.gov.uk; nchlap@hmrc.gsi.gov.uk
Route 1 Import Helpline: [44] (300) 058 8454
Route 1 Export Helpline: [44] (300) 058 8401

National Organizations

Department for Business, Energy, and Industrial Strategy (BEIS)

1 Victoria Street
London
W1H 0ET
​United Kingdom

Tel: [44] (20) 7215 5000
​Email: enquiries@bis.gsi.gov.uk
Web: www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy

British Standards Institution (BSI)

389 Chiswick High Road
London
W4 4AL
United Kingdom

Tel: [44] 345 080 9000
Contact Form: www.bsigroup.com/en-GB/forms/general-enquiry
Web: www.bsigroup.com

Department for International Trade (DIT)

Old Admiralty Building
Admiralty Place
London
SW1A 2DY
United Kingdom

Tel: [44] (20) 7215 5000
Contact Form (for overseas businesses): www.great.gov.uk/international/contact
Web: www.gov.uk/government/organisations/department-for-international-trade

Department for Environment, Food, and Rural Affairs (Defra)

Seacole Building
2 Marsham Street
London
SW1P 4DF
United Kingdom

Tel (from outside UK): [44] (20) 7238 6951
Web: www.gov.uk/government/organisations/department-for-environment-food-rural-affairs

National Poisons Information Service (NPIS)

Email: npis.birmingham@nhs.net

Food and Environment Research Agency (FERA)

Sand Hutton
York
YO41 1LZ
​United Kingdom

Tel: [44] (0) 1904 462000
Email: info@fera.co.uk 
Web: www.fera.defra.gov.uk

British International Freight Association (BIFA)

Redfern House
Browells Lane
Feltham
Middlesex
TW13 7EP
United Kingdom

Tel: 020 8844 2266 
Email: bifa@bifa.org 
Web: www.bifa.org

Regional Organizations

United Nations Economic Commission for Europe (UNECE)

Palais des Nations
CH-1211 Geneva 10
Switzerland

Email: unece_info@un.org
Web: www.unece.org

European Committee for Standardization and European Committee for Electrotechnical Standardization
Comité Européen de Normalisation (CEN) and Comité Européen de Normalisation Électrotechnique (CENELEC) 

Rue de la Science 23
B-1040 Brussels
Belgium

Tel: [32] (2) 550 0811
Email: info@cencenelec.eu
Web: www.cencenelec.eu

International Organizations

International Electrotechnical Commission (IEC)

Mailing Address:
PO Box 131
CH-1211 Geneva 20
Switzerland

Visiting Address:
3 rue de Varembé
CH-1211 Geneva 20
Switzerland

Tel: + 41 22 919 0211
Contact Form: www.iec.ch/contact?id=40499
Web: www.iec.ch

International Trade Center (ITC)

Mailing Address:
Palais des Nations
1211 Geneva 10
Switzerland

Visiting Address:
54-56 rue de Montbrillant 
1202 Geneva
Switzerland

Tel: (41-22) 730 01 11
Contact Form: www.intracen.org/contactus
Web: www.intracen.org

International Trade Administration (ITA)

1401 Constitution Avenue NW
Washington, DC 20230
United States

Tel: (202) 482 2867
Email: publicaffairs@trade.gov
Web: www.trade.gov

International Federation of Freight Forwarders Associations (FIATA)

Rue Kléberg 6
1201 Geneva
Switzerland

Tel: +41 22 715 45 45
Email: info@fiata.org
Web: www.fiata.org

Food and Agriculture Organization (FAO) of the United Nations

Viale delle Terme di Caracalla
00153 Rome
Italy

Tel: [39] 06 57051
Email: FAO-HQ@fao.org
Web: www.fao.org

World Health Organization (WHO)

Avenue Appia 20
1211 Geneva
Switzerland

Tel: +41 22 791 21 11
Web: www.who.int

World Customs Organization (WCO)

Brussels
Belgium

Tel: +32 (0) 2 209 92 11
Contact Form: www.wcoomd.org/en/contact-us.aspx
Web: www.wcoomd.org

World Trade Organization (WTO)

Centre William Rappard
Rue de Lausanne 154
CH-1211 Geneva 2
Switzerland

Tel: +41 (0) 22 739 51 11
Email: enquiries@wto.org
Web: www.wto.org

International Organization for Standardization (ISO)

Chemin de Blandonnet 8
CP 401
1214 Vernier, Geneva
Switzerland

Tel: +41 22 749 01 11
Email: central@iso.org
Web: www.iso.org

Organization for Economic Cooperation and Development (OECD)

2, rue André Pascal
75016 Paris
France

Tel: +33 1 45 24 82 00
Contact Form: www.oecd.org/contact
Web: www.oecd.org

International Road Transport Union (IRU)

Voie Creuse 16
CH-1211 Geneva 20
Switzerland

Contact Form: www.iru.org/contact
Web: www.iru.org

International Chamber of Commerce

33–43 President Wilson Avenue
75116 Paris
France

Tel: [33] (0) 1 49 53 28 28
Email: icc@iccwbo.org
Web: www.iccwbo.org

Note: The above information is subject to change. Importers are advised to obtain the most current information from a customs broker, freight forwarder, or the local customs authorities.

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